ADM-261 EXAM TESTS | LATEST ADM-261 EXAM QUESTION

ADM-261 Exam Tests | Latest ADM-261 Exam Question

ADM-261 Exam Tests | Latest ADM-261 Exam Question

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Tags: ADM-261 Exam Tests, Latest ADM-261 Exam Question, ADM-261 Test Torrent, ADM-261 Valid Exam Materials, Latest ADM-261 Exam Review

Because of the different habits and personal devices, requirements for the version of our ADM-261 exam questions vary from person to person. To address this issue, our ADM-261 actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers. And this version also helps establish the confidence of the candidates when they attend the ADM-261 Exam after practicing.

The ADM-261 exam covers a wide range of topics, including Service Cloud configuration, case management, knowledge management, Omni-channel routing, and reporting. Candidates should have a solid understanding of the Service Cloud platform, as well as experience in configuring and customizing it to meet business requirements. ADM-261 Exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. Candidates must score at least 65% to pass the exam and earn the certification.

>> ADM-261 Exam Tests <<

Free PDF Quiz 2025 High-quality ADM-261: Service Cloud Administration Exam Tests

We have brought in an experienced team of experts to develop our ADM-261 study materials, which are close to the exam syllabus. With the help of our ADM-261 study materials, you don't have to search all kinds of data, because our products are enough to meet your needs. You also don't have to spend all your energy to the exam because our ADM-261 Study Materials are very efficient. Only should you spend a little time practicing them can you pass the exam successfully.

The ADM-261 exam is designed for individuals who have experience in Service Cloud administration and have demonstrated knowledge of the features and functionality of the Salesforce Service Cloud. It is recommended that candidates have completed the Salesforce Certified Administrator certification before attempting ADM-261 Exam.

Salesforce Service Cloud Administration Sample Questions (Q148-Q153):

NEW QUESTION # 148
Universal Containers wants articles to besuggested to agents based on information they are typing into the case. Which solution should a consultant recommend?

  • A. Enable the Knowledge sidebar setting in the case support settings.
  • B. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
  • C. Enable the Knowledge sidebar related list on the case page layout.
  • D. Create a Visualforce page called Knowledge sidebar on the case page layout.

Answer: D


NEW QUESTION # 149
The Universal Containers' customer support organization has implemented Knowledge Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers

  • A. Measure and reward agents based on the number of new articles submitted for approval.
  • B. Require agents to check a box on the case when submitting a new suggested article.
  • C. Measure and reward agents based on the number of new articles approved for publication.
  • D. Create a dashboard that includes articles submitted by agents and approved for publication.

Answer: A,D


NEW QUESTION # 150
Which system would a contact center integrate with in order to provide field service agents with information needed to provide service at customer sites?

  • A. Telephony
  • B. Enterprise Resource Planning (ERP)
  • C. Order Fulfillment
  • D. Marketing

Answer: C


NEW QUESTION # 151
Universal Containers would like for article to be different channel for social interactions.
What solutionshould a consultant recommend?

  • A. Set up communication channel layouts in the object manager to use Insert Article into Social post.
  • B. Create a Chatter group andinvite the customer to join with an external chatter user.
  • C. Create a Visualforce page on the customer community portal.
  • D. Set up insert Article into Social post and enable the customer community portal.

Answer: D


NEW QUESTION # 152
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers

  • A. Replace the existing "Chat Now"button on the Customer Community with a toll- free phone number.
  • B. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
  • C. Optimize the customer community for mobile devices to have access to the same support as desktops.
  • D. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
  • E. Create a central "Contact Us" page which provides access to all available channels.

Answer: C,D,E


NEW QUESTION # 153
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Latest ADM-261 Exam Question: https://www.exam4labs.com/ADM-261-practice-torrent.html

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